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Return and Exchange Policy
Effective Date: 9th December, 2024
Welcome to www.gkdentalproducts.com! Your satisfaction is our priority. This Return and Exchange Policy outlines the conditions under which you can return or exchange items purchased from our website.
1. General Eligibility for Returns and Exchanges
1.1 Items must be:
- Unused, undamaged, and in their original packaging.
- Accompanied by all accessories, manuals, and proof of purchase (invoice).
1.2 Returns or exchanges must be initiated within 3 days of receiving the product.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened or used dental consumables (e.g., rotary files, burs, etc.).
- Customized packaging.
- Items damaged due to improper use or handling by the customer.
- Clearance or sale items marked as “Final Sale.”
3. Conditions for Returns
3.1 Products damaged during transit:
- Notify us immediately (within 24 hours of delivery) with photographic evidence.
- Upon verification, we will initiate a replacement or issue a full refund.
3.2 Incorrect product received:
- Inform us within 24 hours of delivery.
- We will arrange for a replacement or refund at no additional cost.
3.3 Defective items:
- For items with manufacturing defects, you may request a return or exchange within the warranty period (if applicable).
4. Exchange Policy
4.1 Exchanges are allowed for eligible items only if the requested replacement product is available.
4.2 Any price difference between the exchanged items must be settled before shipping.
4.3 Items intended for exchange must be:
- Unused, undamaged, and in their original packaging.
- Accompanied by all accessories, manuals, and proof of purchase (invoice).
5. Process for Returns and Exchanges
5.1 To initiate a return or exchange:
- Email us at support@gkdentalproducts.com or call us at +91 9096666367 with your order number and reason for return/exchange.
- Include photographs of the product (if applicable).
5.2 Upon approval:
- We will provide a return shipping address and instructions.
- Pack the item securely and ship it to us using a reliable courier service.
5.3 Refunds or exchanges:
- Processed after we receive and inspect the returned product.
6. Shipping and Handling Costs
6.1 If the return is due to our error (e.g., wrong or defective product), we will bear the shipping costs.
6.2 For all other returns, customers are responsible for return shipping charges.
7. Refunds
7.1 Approved refunds will be processed within 7-10 business days after we receive the returned item.
7.2 Refunds will be issued to the original payment method used during the purchase.
8. Contact Information
If you have any questions about this policy, please contact us:
- Email: support@gkdentalproducts.com
- Phone: +91 9096666367
- Website: www.gkdentalproducts.com
Thank you for choosing G K Dental Products. We appreciate your business and are committed to providing you with the best possible service!