Shipping & Delivery Policy

Shipping and Delivery Policy

Effective Date: 9th December 2024

Welcome to G K Dental Products! We strive to provide seamless and reliable shipping services to ensure your dental products reach you in pristine condition and on time. By placing an order on our website (www.gkdentalproducts.com), you agree to the terms outlined below.

1. Shipping Locations

We deliver across India to all serviceable pin codes.
At this time, international shipping is not available.

2. Order Processing

Order Confirmation: Upon placing an order, you will receive an electronic confirmation with the details of your purchase.
Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
Dispatch Time: Orders are dispatched within the next 1-2 business days after processing.
Note: For customized or bulk orders, additional processing time may be required. Customers will be notified accordingly.

3. Shipping Charges

Standard Shipping: ₹80/- (INR Eighty) for orders below ₹1000/- (INR One Thousand).
Free Shipping: Available for orders above ₹1000/- (INR One Thousand).
Express Shipping: Available at an additional charge, based on your location and order size.

4. Delivery Time

Delivery times may vary depending on your location:

Metro Cities: 3-5 business days
Non-Metro Cities: 5-6 business days
Remote Areas: 7-8 business days
Note: Delivery timelines may be impacted by unforeseen circumstances such as weather conditions, strikes, or courier service delays.

5. Tracking Your Order

Once your order is shipped, a tracking number and link will be emailed to you.
Use the provided details to track your shipment’s progress.
If you do not receive tracking details, contact us at support@gkdentalproducts.com.

6. Packaging

We take utmost care in packaging to prevent any damage during transit.

All items are inspected and securely packed before shipping.

7. Delivery Terms

Recipient Availability: Ensure someone is available at the delivery address to receive the package.
Re-delivery: If the courier cannot deliver due to recipient unavailability, re-delivery attempts may incur additional charges.
Incorrect Address: GK Dental Products is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

8. Damaged or Missing Items

If you receive a damaged package or your order is incomplete:

Contact us within 24 hours of delivery.
Provide your order number, images of the damaged product, and a description of the issue.
We will investigate and offer a replacement, store credit, or refund, as applicable.

9. Return to Sender (RTS)

If a package is returned to us due to an incorrect address, non-collection, or refusal of delivery:

We will contact you to arrange re-delivery.
Re-shipping charges will be borne by the customer.

10. Customer Support

For any shipping-related questions or concerns, please contact us:

Email: support@gkdentalproducts.com
Phone: +91 9096666367
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)

Thank you for choosing G K Dental Products. We are committed to serving all your dental product needs with efficiency and care!